Customer Reporting Online Help
Online Help provides quick and accurate answers to your questions regarding eServices Customer Reporting.
How to Find an Answer
Use the tabs at the top of the screen to navigate through the main content areas of Online Help. Content is divided into the following categories:
- Home—contains general contact information, frequently asked questions (FAQs), a list of known issues, and release notes.
- Reports—defines and details each report.
- How To—step-by-step walk through of the reporting tool's features and functions.
- Glossary—defines the attributes, values and metrics found in your reports.
- Tutorials—enhance your skills via self-guided, online training exercises.
- Reference—view and print sample reports, quick-start guides and other support documentation.
Need More Help?
If you still have questions after consulting Online Help, toll-free assistance is available 24-hours-a-day 7-days-a-week by calling the Employer eServices Customer Support line at:
1-800-651-5465
If you have a report or data related issue, e-mail your questions to eServices Customer Reporting End User Support at:
CustRept_Help@uhc.com
To better serve you, please include the following in you e-mail:
- A detailed description of the issue.
- An attached copy of the report.
- A list of the parameters used to run the report, including the population, dates, and any limits you've applied via any required or optional steps to limit the report's results.